Acceptable Use Policy
1. Purpose
This Acceptable Use Policy ("AUP") forms part of the Terms of Service for Q Intelligence, operated by Scott Harvey-Whittle trading as SHW Digital Services.
Its purpose is to ensure that Q Intelligence remains secure, reliable, lawful, and available for all users.
By using Q Intelligence, you agree to comply with this Policy.
2. Permitted Use
You may use Q Intelligence only for lawful purposes and in accordance with:
- these Terms;
- this Acceptable Use Policy;
- applicable local, national, and international laws;
- intellectual property laws;
- privacy and data protection laws.
The /crm-training page is provided for staff familiarisation using fictional data. Do not enter real customer information, use its demo records to make decisions about real people, or represent sample activity as an action taken in the live CRM. Training interactions do not authorise access to customer accounts or systems.
You are responsible for all activity carried out using your account.
3. Prohibited Activities
You must not use Q Intelligence to:
- violate any law or regulation;
- commit fraud or deception;
- impersonate another individual or organisation;
- infringe copyrights, trademarks, patents, or other intellectual property rights;
- distribute malware, ransomware, spyware, or viruses;
- interfere with the security or operation of the Service;
- gain unauthorised access to systems, accounts, or networks;
- perform denial-of-service attacks or similar disruptive activities;
- distribute spam or unsolicited commercial communications;
- scrape, harvest, or extract data without permission;
- bypass rate limits, security controls, or access restrictions;
- attempt to reverse engineer the platform except where permitted by law.
4. AI Usage
You must not use AI features to generate or facilitate:
- illegal activity;
- phishing or scams;
- malicious software;
- instructions for cybercrime;
- deceptive impersonation;
- copyright infringement;
- unlawful surveillance;
- fraudulent documents;
- content intended to cause harm.
AI-generated content must always be reviewed by the user before use.
You remain solely responsible for any content generated through your account.
5. User Content
You may upload only content that you have the legal right to use.
You must not upload content that:
- infringes copyright or other intellectual property rights;
- contains confidential information without permission;
- violates privacy rights;
- is defamatory;
- is obscene or unlawful;
- promotes violence or criminal activity;
- contains malicious code.
You retain ownership of your content, but grant us the limited rights necessary to provide the Service as described in the Privacy Policy and Terms of Service.
6. Fair Use
To maintain platform stability, users must not:
- abuse API limits;
- create excessive automated requests;
- intentionally overload the Service;
- interfere with other users' access;
- use excessive system resources beyond normal operation.
We may implement reasonable usage limits and rate limiting to protect the Service.
7. Security
Users must:
- keep account credentials confidential;
- use strong passwords;
- report suspected security incidents promptly;
- avoid sharing authentication credentials;
- protect API keys and access tokens.
Any attempt to compromise the security of Q Intelligence may result in immediate suspension or termination.
8. Enforcement
Where we reasonably believe this Policy has been breached, we may:
- issue warnings;
- remove content;
- suspend accounts;
- terminate accounts;
- restrict access to features;
- report unlawful activity to relevant authorities where legally required.
Our response will be proportionate to the nature and seriousness of the breach.
9. Appeals
If you believe enforcement action has been taken in error, you may contact us to request a review.
We will consider appeals in good faith but reserve the right to make the final decision regarding access to the Service.
10. Changes to This Policy
We may update this Acceptable Use Policy from time to time to reflect:
- legal requirements;
- security developments;
- new platform features;
- operational improvements.
Material changes will be communicated where appropriate.
11. Contact
Scott Harvey-Whittle
Trading as SHW Digital Services
Website: https://q-ai.online
Support: [email protected]
Legal: [email protected]
12. Related Documents
This Policy should be read together with:
- Terms of Service
- Privacy Policy
- Cookie Policy
- AI Disclaimer
- Security Policy
- File Upload Policy
- Community Guidelines
13. Version History
| Version | Date | Summary |
|---|---|---|
| 1.0.2 | 19/10/2026 | Added boundaries for using fictional CRM training data and demo actions. |
| 1.0.0 | 02/08/2026 | Initial release. |
© Scott Harvey-Whittle trading as SHW Digital Services. All rights reserved.
Public news and tutorial material
Administrators and approved news publishers must have the rights and permissions needed for any published text, linked material or video. Use demonstration data in tutorials and exclude passwords, recovery links, payment details, private journals and identifiable customer or support information. Each update must relate to a news item. Help Video management is restricted to administrators; do not attempt to bypass that restriction.